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New Member
posted Mar 31, 2024 3:03:18 PM

It says, Our records indicate that you are not entitled to e-file one or more formsets. What do I do?

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1 Replies
Expert Alumni
Mar 31, 2024 3:18:01 PM

This error normally appears when there are forms in your return that are not ready for e-filing.  You might try restarting the review and then filing steps and take note of any messages about forms not ready.  

 

You could also continue the filing process and try just e-filing the Federal returns, if it is your state you are working on now. You of course would then need to check back later to complete e-filing the returns or print and mail them if you wish.   

 

If you're using TurboTax Online, try closing the program, clear your Cache and Cookies, and return to Efile.