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New Member
posted Jun 6, 2019 12:57:03 PM

Is there physical location of turbotax

0 35 21476
24 Replies
Level 15
Jun 6, 2019 12:57:04 PM

TT does not  have walk in offices that do your taxes.

New Member
Jun 6, 2019 12:57:06 PM

Turbotax office location

Expert Alumni
Jun 6, 2019 12:57:07 PM

There are a number of locations worldwide: https://www.intuit.com/company/contact/

Level 2
Jan 31, 2020 3:23:21 PM

Where's there a fig physical location for Turbo tax in Everett Washington

New Member
Feb 3, 2020 7:42:00 AM

I need to know TurboTax office Location pleases zip code 94401 or 94402

Level 15
Feb 3, 2020 7:45:15 AM


@9ertruck  wrote:

I need to know TurboTax office Location pleases 


TurboTax does not have tax offices.   TurboTax is a tax preparation software company for preparing do-it-yourself tax returns.

Their headquarters are in Mountain View, California.

New Member
Feb 3, 2020 7:30:24 PM

Is there a physical TurboTax office

Level 15
Feb 3, 2020 7:39:19 PM


@Ready rex wrote:

Is there a physical TurboTax office


TurboTax does not have tax offices.  TurboTax is tax preparation software to assist in completing do-it-yourself tax returns.

New Member
Mar 6, 2020 12:02:05 PM

I do not have a  green dot  account why can't I get my refund on my turbo tax card I already have 

Expert Alumni
Mar 6, 2020 3:12:24 PM

 

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

 

Please see the link below for more details on how to get a refund on a Turbo Prepaid Visa Card. 

 

https://ttlc.intuit.com/questions/4139949-how-to-get-your-tax-refund-on-a-turbo-prepaid-visa-card

 

New Member
Jun 8, 2020 9:42:06 AM

I was imformed by many screens to file in order to recieve a stimus check. 

Level 15
Jun 8, 2020 10:00:34 AM

@Cer123 If you have taxable income to enter on a tax return you can file a tax return.  If you do not have taxable income you can use the non-filer site to get your stimulus check.

 

https://www.irs.gov/coronavirus/non-filers-enter-payment-info-here

 

 

The IRS can look at your 2018 or 2019 return to issue a stimulus check.  If they do not have a 2018 return then you may be waiting for them to finish processing 2019 before they will be able to use it to issue your stimulus check.

TurboTax has no control over your stimulus check, nor can TT track it for you or tell you when the IRS will issue it. Refer to the sites linked below:

 

https://www.irs.gov/coronavirus/economic-impact-payment-information-center#nonfilertool

https://www.irs.gov/coronavirus/get-my-payment-frequently-asked-questions

https://ttlc.intuit.com/community/tax-topics/help/how-will-the-stimulus-package-impact-me/00/1393859

New Member
Aug 28, 2020 1:57:28 PM

I need help with my 2019 tax returns.  Im 73 years old.  Apparently my 2019 say their is a refund yet  no refund  per a copy I received that I had forgot I misplace.  Apparently they direct my tax with the form 1040-SR.  I owe a home I pay Taxes and plenty expense with my home.  I am no receiving a full rent from my Tenants for months. Want to know how we can to see if I made an error when working with Turbo tax.  I spoke to one of your staff  on the phone by the name of Ashley, he's recommended to call the IRs.  He was very professional.  Please advise me in what to do.  I always get a refund, never the amount that was pending.  PLEASE CALL ME OR EMAIL ME.

I did get. 63.00 State.  The amount 6238, is approved on line. 

 

Thank you.     Mary Ruiz.  Tel# [phone number removed]/ EM:  [email address removed]

Level 15
Aug 28, 2020 2:08:06 PM


@Msstar24 wrote:

I need help with my 2019 tax returns.  Im 73 years old.  Apparently my 2019 say their is a refund yet  no refund  per a copy I received that I had forgot I misplace.  Apparently they direct my tax with the form 1040-SR.  I owe a home I pay Taxes and plenty expense with my home.  I am no receiving a full rent from my Tenants for months. Want to know how we can to see if I made an error when working with Turbo tax.  I spoke to one of your staff  on the phone by the name of Ashley, he's recommended to call the IRs.  He was very professional.  Please advise me in what to do.  I always get a refund, never the amount that was pending.  PLEASE CALL ME OR EMAIL ME.

I did get. 63.00 State.  The amount 6238, is approved on line. 

 

Thank you.     Mary Ruiz.  Tel# [phone number removed]/ EM:  [email address removed]


Since you received your state tax refund, the federal tax return has been accepted by the IRS.

It is taking a long time this year to receive federal tax refunds due to the pandemic and the limited staffing at the IRS.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

Contact the IRS and speak with an IRS agent concerning the status of the federal tax refund.

 

Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.
So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

Returning Member
Feb 12, 2021 1:03:08 PM

I would like to know if I anyway possible can I get an advanced loan off my taxes

Level 15
Feb 12, 2021 1:11:50 PM


@Single again 2021 wrote:

I would like to know if I anyway possible can I get an advanced loan off my taxes


Go to this TurboTax website for tax refund advance information - https://turbotax.intuit.com/refund-advance

New Member
Feb 18, 2021 6:04:00 AM

I need an office or place of business.  Where i can get some help with my stimulus

Level 15
Feb 18, 2021 6:15:01 AM


@Alshin956 wrote:

I need an office or place of business.  Where i can get some help with my stimulus


IRS website - https://www.irs.gov/newsroom/as-required-by-law-all-first-and-second-economic-impact-payments-issued-eligible-people-can-claim-recovery-rebate-credit

IR-2021-38, February 16, 2021

WASHINGTON – The IRS announced today that, as required by law, all legally permitted first and second round of Economic Impact Payments have been issued and the IRS now turns its full attention to the 2021 filing season.

 

IRS website for the Recovery Rebate Credit - https://www.irs.gov/newsroom/recovery-rebate-credit

If you’re eligible for the credit, and either we didn’t issue you any Economic Impact Payments or we issued less than the full amounts, you must file a 2020 tax return to claim the Recovery Rebate Credit even if you are not required to file a tax return for 2020.

Economic Impact Payments were based on your 2018 or 2019 tax year information. The Recovery Rebate Credit is similar except that the eligibility and the amount are based on 2020 information you include on your 2020 tax return.

 

You have to complete and File your 2020 federal tax return Recovery Rebate Credit, if eligible

 

The stimulus questions are asked in the Federal Review section of the TurboTax program.  Any payment you were eligible to receive based on the 2020 Federal tax return but did not receive will be entered on the Federal tax return, Form 1040 Line 30 as a tax credit.  The credit is included in the federal tax refund or it will reduce the amount of federal taxes owed.

New Member
Mar 16, 2021 11:27:05 AM

I sure couldn't find any! In fact I couldn't even speak to an actual person! I have finally given up and submitted a complaint with the BBB. I have called several times in 10 days, being lied to, hung up on, and left on hold for hours at a time! I will surely never use Turbo Tax ever again! I will gladly go  elsewhere and know that their customer service allows integrations and resolution, unlike Turbo Tax! Disgraceful and appalling in all honesty. 

Not ONE professional person I've spoken with, not ONE! They were all horrible and did not care, just wanted me off the phone. Even one of the CPA's who has apparently been doing this type of work for FIVE years. What a wonderful way to operate a business! How CLASSY! SHAME! SHAME! SHAME! 

New Member
Mar 18, 2021 11:25:55 AM

I need to find your location of mesa az so I can go on and finish my text

Level 15
Mar 18, 2021 11:27:44 AM


@Harrydanny wrote:

I need to find your location of mesa az so I can go on and finish my text


TurboTax does not have tax offices.  TurboTax provides do-it-yourself tax preparation software.

Level 2
Apr 21, 2021 10:31:48 AM

TURBO TAX ARE SWINDLERS AND CROOKS. THEY ROBBED ME OF MY $1,200 REFUND. THEY ARE THEIVES. I MUST NOTIFY THE F.B.I/ (FRAUD DIVISION IN CALIFORNIA OF TRU 
 
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TURBO TAX ARE SWINDLERS AND CROOKS. THEY ROBBED ME OF MY $1,200 REFUND. THEY ARE THEIVES.
 
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Level 15
Apr 21, 2021 11:32:33 AM

@agent11421 Did you enter  ALL of the stimulus money that you had already received correctly in the recovery rebate credit section when you prepared your 2020 return?  The IRS cross checks and if you did not enter all of the money you received, they recalculate your refund.

 

 

MY REFUND WAS LESS THAN I EXPECTED

There can be a number of reasons why your refund was less than the amount you expected. First of all, look carefully at your actual tax returns.  There is sometimes confusion about the amount of refund to expect when users misinterpret the “summary” they saw in TurboTax. The amount of your refund is on your tax return.  Federal refund is on line 34 on Form 1040  State tax forms are all different so we cannot tell you what line to look at on your state form.  BUT it is important to actually LOOK at your tax return forms yourself and see the amounts of your tax refunds and/or tax due.  A lot of confusion would be avoided by doing that.

 

TurboTax does not receive feedback from the IRS regarding money that was offset from your refund.  If you owed back taxes, child support, student loan debt, etc. you will receive a letter of explanation from the IRS in several weeks.  The WMR site will contain a message regarding your offset.  It is also possible that the IRS caught a mistake you made and reduced your refund. 

 

A possible reason for the reduction could be that the recovery rebate credit was completed incorrectly and you may have entered the amount of stimulus already received wrong, which could have reduced the refund you thought you were seeing.

 

 

 It is also possible that your state reduced your refund for debts owed in your state—if the state reduced your state refund you will receive a letter from the state.

 

https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

 IRS Treasury Offset Program Call Center at 1-800-304-3107

 

Be aware also that your Federal refund and state refund do NOT come together.  Federal and state tax returns are processed by two completely separate entities.  There is no rule as to which one will come first,

 

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99)

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

 

 

 https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

 

 

https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/00/26301

 

Reduced Refund      https://www.irs.gov/taxtopics/tc203

 

 

 NOTE: You can contact the IRS Treasury Offset Program Call Center at 1-800-304-3107 to ask if they have an offset for you on file. TurboTax would not have that information.

 

https://turbotax.intuit.com/tax-tips/tax-payments/who-can-garnish-an-income-tax-refund/L7cPPzDyc

New Member
Jun 12, 2021 5:52:57 AM

Where is my state tax refund, I filed with you in March, it still has not come???