The import feature is available if the import partner has the W-2's ready for import.
Have you received the 2023 W-2 from your employer so that you can import the W-2 with the information from the W-2?
i'm having the same issue. was able to import a W-2 from another payroll but not the one from ADP. frustrating...and of course HR is no help
Enter your W-2 manually if you have problems importing it. To manually enter your W-2 info:
I am having the same problem. And uploading a pdf version is not working either. I do not want to manually enter it, as it is pretty complicated.
@olliejk If you are having trouble importing your W-2, then key it in by hand. It is not really hard. You just go slowly and carefully, box by box and enter exactly what the W-2 shows.