No. Email is not one of the ways to reach customer support.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh
Monday - Friday 5 a.m.to 5 p.m. Pacific time
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax