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New Member
posted Jun 1, 2019 8:36:51 PM

Is their anyway to speak with a real person when calling about turbo card

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1 Best answer
Level 15
Jun 1, 2019 8:36:53 PM

Have you tried the following?

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

18 Replies
Level 15
Jun 1, 2019 8:36:53 PM

Have you tried the following?

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

New Member
Feb 11, 2020 4:28:16 PM

It’s not giving me a real person

 

Returning Member
Apr 3, 2020 9:31:32 AM

I need to get a card 

Expert Alumni
Apr 3, 2020 9:52:41 AM

To get a Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

New Member
Apr 6, 2020 5:49:28 PM

No way to talk to anyone. quickly get another prepaid card from a company like Alley. This turbo prepaid card sucks, if you ever have a problem you are F_____!

Expert Alumni
Apr 6, 2020 6:12:51 PM

For help, visit TurboDebitCard.com or call toll-free at (888) 285-4169.

New Member
Apr 8, 2020 2:01:17 PM

I have tried calling the customer service number and all i get is the automated system i need to talk to a real person

New Member
Apr 9, 2020 1:53:59 PM

I've called this number. No real person to speak with. Only option is to apply for a new card but I never received a card. It says it's at the post office ready to be delivered but it's been saying that for almost 2 weeks. 

Returning Member
Apr 14, 2020 9:28:12 AM

Do you guys give anythjng other than bot responses? That number doesnt work it just gives you another bot. Some of us need to talk to real people

New Member
Apr 21, 2020 10:53:31 AM

I have been trying for a week my stimuloue money is on the card and I have no card and can't access the account online because I do not have the card number there is no way to talk to a human

New Member
Apr 21, 2020 10:54:59 AM

bull**bleep** all I care about doing is transferring money to another green dot card but it does not give me the option

New Member
Apr 23, 2020 10:05:28 AM

Have you figured out what to do?

Employee Tax Expert
Apr 24, 2020 9:43:31 AM

I apologize for the inconvenience.  There has been a high volume of calls and they are doing their best to respond to everyone.

 

Please contact Green Dot at the number located at the bottom of the link below.  Select Can I get my money off of the Turbo Visa Debit Card to contact a specialist who will be able to assist you.

 

Contact for assistance with Turbo Visa Debit Card

 

If calling, please be patient. It might take a number of attempts to get through.

New Member
Apr 27, 2020 9:39:41 AM

You guys keep giving us the same number to call and theres no way to talk to an actual person.  In regards to my situation, I have 2 turbo cards, the first one from last year with no money on it and the second one from this year, that I never received in the mail, so I went in the app and ordered a new one 3 weeks ago and picked the option for FEDEX.  I still havent recieved that card. On the app I check the status and its stuck at "printing, will receive by 17 April".  Everytime I call the number and enter my SSN and DOB it asks for the last 4 of my card.  If I put the last 4 of my first card, it says I have no money and it gives me several options but I can never talk to a live person.  Then If I try to enter the last 4 of the new card, which I dont have yet, but on the app it shows the last 4 digits, it says invalid entry, dont know why.

Im trying to transfer my funds from the new card that I never received to my old card that its still active.  Please help!!!!

 

And please stop referring to [phone number removed], theres no way to talk to a live person or for my request to be met as Ive been trying 3-4 times a day for the past 2 weeks.

 

Thank you, Please Help.

Level 1
Apr 28, 2020 7:40:30 AM

Seriously how is there a high call volume when you guys shut your live assistants off

Expert Alumni
Apr 28, 2020 7:56:20 AM

We (TurboTax), have no information on your Turbo Card.  This is all handled by Greendot.  

 

  • I have access to my Turbo Visa Debit Card: If you have access to your Turbo Visa Debit Card, there is nothing more you need to do. You will be able to immediately use the stimulus funds upon deposit. You can sign in to your account to check your balance here: https://secure.turbodebitcard.intuit.com/login 

 

  • I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen). If you don’t know your account login information, call 888-285-4169 for assistance. You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.

 

Due to unprecedented traffic you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money and we appreciate your patience.   

 

For additional questions, including how to receive a check, please go to the Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/

Level 4
Apr 28, 2020 8:02:01 AM

Unfortunately,  ma'am that is contradictory to what Green Dot is telling TURBOPREPAID customers.  They direct you right back to you guys.  Nonetheless the entire network has been reported to FDIC regulator. I suggest everyone experiencing the same matter do as well.  Good luck turbo customers! Long ride ain't over yet. 

New Member
Apr 29, 2020 9:12:19 AM

Why the **bleep** cant I get a card