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New Member
posted Apr 13, 2025 1:10:40 PM

Is anyone else getting a message "oops, something went wrong. please try again"? I'm just trying to get into my account. keep hitting retry and receive same message.

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1 Replies
Expert Alumni
Apr 13, 2025 2:19:52 PM

Sometimes you need to clear your cache (that is, remove these temporary files) because a full or corrupted cache can cause problems in TurboTax.  You can try these steps if you are using the online version:

 

  • Clearing your Cache and Cookies
  • Using a different browser
  • Opening an Incognito Window

Please reach out again if your problem persists.