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New Member
posted Mar 24, 2024 4:06:51 PM

Is any one else having an issue with filing? I'm unable to efile or file by mail, it keeps taking me back to the same screen and can't submit.

I'm stuck on step 3 "Let's make sure everything is accurate" page and it won't let me efile or file by mail. I follow all the prompts but keeps taking me back to this page. Is this a glitch or how do I submit? I've always used Turbo Tax and never encountered this issue.

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1 Replies
Employee Tax Expert
Mar 25, 2024 10:45:09 AM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.