Import from Fidelity not working

I am able to connect to Fidelity, TurboTax sees the accounts but when I click on Import Now, although it seems it is doing something it does not. Anything that I do after that crashes Turbo Tax. Need help immediately!!!

875

Expert Alumni

Mar 11, 2025 10:28:33 AM

Instead of clicking on 'Import Now', try double-clicking on Fidelity in the Search Results.

Here's How to Turn Off Anti-Virus Programs which could be affecting your transmission.

If using TurboTax Online, be sure to clear your Cache and Cookies between attempts.

Here's how to Contact TurboTax Support for technical help.

@leitecrb

Why sign in to the Community?

Import from Fidelity not working