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New Member
posted Dec 1, 2020 7:54:05 AM

Im trying to talk to someone about charges to my credit card that I did not authorize. Can you help me?

I have been charged for something I did not authorize.

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2 Replies
Level 15
Dec 1, 2020 7:59:16 AM

You will need to contact TurboTax support for any type of billing issue.

 

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Or -

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)

Level 15
Dec 1, 2020 8:11:59 AM

If you were charged for TurboTax software in early November then you have an Advantage subscription to receive the software each tax year from TurboTax.

See this TurboTax support FAQ for checking an Advantage subscription - https://ttlc.intuit.com/community/using-turbotax/help/how-can-i-find-out-if-i-have-a-turbotax-advantage-subscription/01/26086

 

If you have an Advantage subscription and wish to cancel see this TurboTax support FAQ - https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscription/00/25548