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New Member
posted Apr 15, 2025 9:15:42 PM

If TurboTax online suddenly closes and we cannot retrieve what progress was entered to continue after logging back in, what next?

Spent almost 2 hours with phone support and they could not help us retrieve our progress.

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1 Replies
Expert Alumni
Apr 17, 2025 11:12:26 AM

You can try these steps to resolve if you are using the online version:

  • Clearing your Cache and Cookies
  • Using a different browser
  • Opening an Incognito Window