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New Member
posted May 31, 2019 6:33:01 PM

If I purchase a copy of 2016 Business and Home from Costco, I do not have CD driver in my laptop, how you can help me to download it.

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1 Best answer
Level 15
May 31, 2019 6:33:03 PM

You'd have to phone Customer Support and ask for the download.  They can validate your purchase and push you a download.

Use the form at this link to be assigned a phone number:

https://support.turbotax.intuit.com/contact

Do you already have an online TurboTax account?  If not, you should set one up so they'll have an account to push the download to.

It's explained in this FAQ, which you may have already seen:

https://ttlc.intuit.com/questions/2590568-i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive

1 Replies
Level 15
May 31, 2019 6:33:03 PM

You'd have to phone Customer Support and ask for the download.  They can validate your purchase and push you a download.

Use the form at this link to be assigned a phone number:

https://support.turbotax.intuit.com/contact

Do you already have an online TurboTax account?  If not, you should set one up so they'll have an account to push the download to.

It's explained in this FAQ, which you may have already seen:

https://ttlc.intuit.com/questions/2590568-i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive