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New Member
posted Feb 17, 2020 10:03:50 PM

If i'm trying to e-file and I get a message that says that I hit a slight snag in this section what do I do? my internet connection is good

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4 Replies
Intuit Alumni
Feb 19, 2020 8:21:07 AM

The FAQ below provides assistance with resolving this error message:

 

https://ttlc.intuit.com/community/bugs-and-error-messages/help/hmm-looks-like-we-hit-a-slight-snag-in-this-section/00/27348

New Member
Feb 23, 2020 5:54:38 PM

when I attempt to access that FAQ I am told that I do not have sufficient privileges to access that section.

 

Returning Member
Feb 23, 2020 5:57:19 PM

I don't have access either (I tried).

I'd try exiting and restarting first.  If that doesn't work, look at anything you may have attached to the form.  I noticed another thread about an error caused by a pdf attachment.

Expert Alumni
Feb 23, 2020 5:57:20 PM

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 To clear your cookies use this TurboTax FAQ:

 https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978