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New Member
posted Jun 1, 2019 1:39:34 AM

If i log off before i finish, will turbo tax save everything i've entered to this point?

0 6 4505
6 Replies
New Member
Jun 1, 2019 1:39:36 AM

Yes, you can save and come back when you are ready to complete your tax return. TurboTax Online automatically saves your work as you go through the interview. When you sign out, we'll make sure to save everything before we log you out. Just make sure that when you return to complete your return that you sign in with the same username and password that you used to start this return. 

Level 3
Mar 19, 2022 1:55:05 PM

Be very careful with TurboTax.  It is not obvious where you save the return and if the software crashes, which it does frequently you can lose everything.

 

It is a good product for the price, but it is often extremely frustrating.  

Intuit Alumni
Mar 19, 2022 2:08:06 PM

We automatically save your work every time you move to a new screen, in case you lose your connection.

Also, when you sign out, your work is automatically saved to our secure servers so you can pick up right where you left off when you sign back in. To save & sign out please select the - my account - at the top of your TurboTax screen and select - save & sign out-.

Then when you are ready to return to continue your return please remember to use the same User ID and password as you did when you started your return.

If you are using TurboTax CD/Download software, then you have to manually save it as you enter information.

The Windows version, click File in the top left corner of software window and then Save As to save the initial file with a specified name you'll remember. And then as you enter information, go back to File and Save to keep saving the information being entered.

The Mac version, with software open as active window, click File in top left near the black apple and TurboTax in far left corner of the computer screen and then click Save. Name file as something you can remember and save to desktop or another place you can easily access when needed.

Level 3
Mar 19, 2022 2:12:32 PM

This simply is not true.  You do not automatically save.  This is the 2nd year in a row my return has crashed at the five yard line and the information is nowhere to be found.

 

The user has to be saving the data himself.  In Mac there is no save feature unless you use the menu bar at the top.   Turbo Tax really needs to get this fixed.

 

To make matters worse, I've called there support center twice and asked this question and the person has no answer, puts me on hold and then mysteriously the call never comes back.

New Member
Apr 9, 2023 10:02:36 AM

This is horrible. Spent 6 hours working on my taxes yesterday from the downloaded version. My system crashed, and nothing was saved. How ridiculous is it that Intuit wouldn't have this save as you step through the system?! This is a basic feature, and it at a minimum should prompt you to save if it is going to be so old school as not to have a reasonable recovery method. 

Level 15
Apr 9, 2023 10:06:47 AM

Your tax return file ends in .tax2020, .tax2021, .tax2022 etc.  Search your computer for it.  Check the Recycle Bin or Trash.  Check in One Drive, etc.  it should be in your Documents then in the Turbo Tax folder.  Check your backups.  Also if you have multiple Windows user accounts, log into each one and do the search for the *.tax2022 data file from within each one and checking the Recycle Bin in each one.

 

If you don't have the main .tax file you might have one that starts with a Tilde sign ~ like  "~your name.tax2022".  That file is if your computer crashes or your real file gets lost or deleted or corrupt so you can restore it.