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Level 3
posted Feb 4, 2025 10:18:09 AM

If I get a new email from turbo tax saying congratulations your refund has processed and is on its way ...is this a generated email or is it really on way

19 270 106826
24 Replies
Level 15
Feb 4, 2025 10:20:34 AM

Check the IRS refund site.

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

 

Expert Alumni
Feb 4, 2025 10:24:13 AM

If you received an email from TurboTax that your return was processed and your refund it on its way, you can be confident that this is correct as of the time of the generating of the email.

 

There are other factors outside the control of TurboTax that could affect when you receive your refund, depending on whether you are receiving a check in the mail or a direct deposit. 

 

The easiest way to check a refund's status is by using Where's My Refund? on IRS.gov or the IRS2Go app.

 

Many factors can affect refund timing after the IRS receives a tax return. Although the IRS issues most refunds in less than 21 days, the IRS cautions taxpayers not to rely on receiving a refund by a certain date, especially when making major purchases or paying bills. Some returns may require additional review and may take longer.

 

Under the federal Protecting Americans from Tax Hikes (PATH) Act, the IRS cannot issue Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC) refunds before mid-February. Where's My Refund? should show an updated status by February 22 for most early EITC/ACTC filers. 

 

The IRS expects most EITC/ACTC related refunds to be available in taxpayer bank accounts or on debit cards by March 3 if they chose direct deposit and there are no other issues with their tax return.

 

@christinavescuso 

Level 2
Feb 4, 2025 12:31:40 PM

I received the same email today the date it said my refund will come is March 3rd which is the first time my refund has ever took this long I usually get my refund February 14th to February 21st the last 2 years it came on the 21st and the 22nd so this year I'm just surprised it's all the way in March I do have two dependents I claim and this is the first time I actually had more than 15,000 for my personal business maybe they need to do some more verifying but I guess it's a step showing that our refunds are being reviewed in a timely fashion but **bleep** March 3rd that's crazy to me

Level 3
Feb 4, 2025 12:40:20 PM

Mine said congratulations, your done and refund is on the way. I thought that meant they recieved it

Level 3
Feb 4, 2025 12:42:30 PM

You could definitely get ot before the 3rd of March.  I'm hoping these emails are us getting our actual refund. I got this email last year when it was sent to turbo tax 

New Member
Feb 4, 2025 12:53:04 PM

  • Does that mean our refunds were accepted? I received the same email but unsure if that means it was approved

Level 3
Feb 4, 2025 12:56:53 PM

I don't know because I received the ones that said they were accepted. So to get one that says, congratulations, your funds have been processed. And they're on their way to me. Sounds like it's approved, and it should be sent soon. So I really don't understand why we will get that email after getting the other ones that said accepted. If it wasn't that we are already processed

Level 3
Feb 4, 2025 1:02:49 PM

Right we already got the email that our refund were accepted. My email said my refund is on the way,so that must mean its been release 

Level 3
Feb 4, 2025 1:04:04 PM

  • And said congratulations lol what are we celebrating if it's not our refund being on the way hah

Level 2
Feb 4, 2025 1:06:47 PM

Don't bust out the balloons and Cake just yet I'd wait until you review your IRS account transcripts and you see a code 846 with a date next to it that would be the official refund date and by that time you should be up and down and rejoicing

New Member
Feb 4, 2025 1:09:34 PM

How do i review that? 

Level 1
Feb 4, 2025 1:24:28 PM

Yeah I just got the same message it's a congratulations your refund is on the way. Why on earth would TurboTax send me this email if they don't have the information already that my refund has been released by the IRS but at the same time nothing has changed on the Where's My refund tracker I'm really confused .

 

Level 15
Feb 4, 2025 1:28:51 PM

@lowjoe2007 It was a marketing email.   Ignore it and use the IRS refund site for reliable information.

 

Once your federal return has been accepted by the IRS, only the IRS has any control.  TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

 

You need your filing status, your Social Security number and the exact amount  (line 35a of your 2024 Form 1040) of your federal refund to track your Federal refund:   

https://www.irs.gov/refunds

 

Level 3
Feb 4, 2025 1:41:48 PM

I know right,got our hopes up for nothing. That email definitely made it seem like they had the refund and was getting ready to send them out

Level 2
Feb 4, 2025 1:58:00 PM

You will need to log into or if you haven't yet create an IRS login account using ID me you'll need a telephone and email to create an account after doing so you will be able to view your account transcripts from previous years you have filed I suggest you review specifically your account transcripts if they are available to see what numbers were generated such as your refund amount and dependent info do not confuse your IRS cycle processing date with the actual refund deposit date that information will be specifically detailed under the code 846 next to your refund amount when the IRS is done processing your file

New Member
Feb 4, 2025 3:02:20 PM

Turbo tax rep told me over the phone today that they don’t get updates on statuses. But I asked her when turbo tax usually takes the payment for services out of our refund and she said the payment is only processed usually after irs approved refund and are in process of issuing payment. Who knows though. 

Level 3
Feb 4, 2025 3:16:35 PM

They need to explain these emails than. Like why even send them of its not even approved yet. Makes no sense

Level 3
Feb 4, 2025 3:59:09 PM

It's not right

Level 1
Feb 4, 2025 6:00:59 PM

Everyone has a cycle date on their transcripts. It generally stays the same every year. Depending on what the ending number is on your cycle code will tell you when the info gets updated. Whether thats daily or weekly. That is the MOST accurate info of your return despite what WMR says or Turbo Tax. You have to go by your account transcripts on IRS website. 846 is the code your looking for that will tell you your actual deposit date. If u dont see that then it hasnt been approved yet. Mine always come on Thursdays for example. Any info on how to read the scripts can use google. Must have an ID.ME account as well. Hope that helps

Level 2
Feb 4, 2025 6:17:54 PM

I got the same email does anyone know if it means any progress has been made

 

New Member
Feb 4, 2025 7:24:11 PM

I have the same email today but when I checked on irs I don’t see any changes 

New Member
Feb 4, 2025 10:23:02 PM

Holy crap a lot of people clearly don’t budget or save well lmao. It’s an email just updating you that it’s being processed. They don’t know an exact date only the IRS does lol. If y’all so pressed about the email maybe start budgeting better instead of going crazy over an email for your tax return that will take 21 days max if you have no issues come up. If you got the email about it being accepted already then just set your mind on 21 business days and forget about it. 

Level 1
Feb 4, 2025 10:24:28 PM

Since they offer 5 day early deposit for a fee, they would have to know when the direct deposit would arrive. Curious to know if the others that got the letter used the 5 day early promo. 

New Member
Feb 4, 2025 11:17:30 PM

I got  that message n I  did select the 5 day early option