I was unable to file my taxes through turbo, but they charged me for filing anyway. No max package etc, just basic filing, how do I get issued a refund?

I was going to have them take my refund out of my return, but they wouldn’t for some reason. I was able to go ahead and file my taxes elsewhere and have my return on its way, but turbo tax already charged me 78$ for basic filing. I haven’t been able to figure out how to get a refund for services NOT rendered.

2019

Level 15

Feb 13, 2025 1:44:24 PM

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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I was unable to file my taxes through turbo, but they charged me for filing anyway. No max package etc, just basic filing, how do I get issued a refund?