I was supposed to receive $2,065 in my 2021 state refund but according to my state of PA, I am owed $0 for my 2021 tax return. So why did Turbotax give me this number?

I was unable to talk to a live operator and would like an explanation on why my Turbotax PA State Refund says: $2,065 when the Pennsylvania Department of Revenue claims I am owed no refund from the state from 2021?

422

Level 15

Jan 5, 2023 1:44:01 PM

You might have to continue to try contacting Support for this issue.

What is the TurboTax phone number? (intuit.com)

Level 15

Jan 5, 2023 1:46:34 PM

Did the State of Pennsylvania tell you what was incorrect about your tax return?

Returning Member

Jan 5, 2023 2:03:04 PM

Yes, they said for unemployment, there are no taxes withheld, as I only got income via PUA (pandemic unemployment assistance). So I believe their claim is correct and the filing with Turbotax was incorrect.

For the federal refund, taxes ARE withheld as I chose that option for PUA and I am being sent $965 for my 2021 tax refund.

I believe Turbotax screwed up my tax return in their algorithm saying I'd receive $2,065 in addition to $965.

Level 15

Jan 6, 2023 11:39:41 AM

If you believe this to be a TT error then put in a claim :

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/submit-documentation-accuracy-guarantee-claims/L6KaFC7nM_US_en_US?uid=lckx7yq6

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I was supposed to receive $2,065 in my 2021 state refund but according to my state of PA, I am owed $0 for my 2021 tax return. So why did Turbotax give me this number?