I was supposed to get a $20 discount from Group on at checkout but I didn't

To get your partner discount, make sure to prepare your taxes at the special TurboTax site provided by your bank, credit union, or insurance company – not at TurboTax.com, which charges the non-affiliate price.

1.      Go to the special website provided by your bank, credit union, or insurance company and click the TurboTax link or icon.

o   This will take you to the special TurboTax-branded affiliate site with the discounted pricing.

2.      Select your product, sign in, and start on your tax return.

3.      When you get to the Review your order screen (in the File section) you'll see the discounted price along with the message Your discount has been applied.

Please note that our agents are unable to apply or issue refunds for affiliate discounts if the return was prepared at the regular TurboTax.com site.

From the USAA website, I was taken to a Turbo-Tx site that showed the options for filing with the $20 discount applied. This brought the Self Employed pricing from $119.00 to $99.00. Once the I reached the end, the price had gone back up to $119.00. I tried reconnecting to the site from the USAA site. Again, the discount was applied at the page with options for choosing what kind of filing to do. And again, once I got to the end the discount was gone.

Same issue here.