I was supposed to get $20 off if I entered the Turbotax website via the USAA website. It does not appear that I got the $20 off, even though I did route thru USAA

You can verify if the discount is applied:

·         Click on Tax Tools

·         Click on Tools

·         Click on the blue button My Fees

·         If it does not show the discount, please close the browser and clear the cache of cookies/temporary internet files. (directions below)

·         When you sign back in, it should be showing the discount.

This TurboTax FAQ has information for how to enter TurboTax to receive a discount from Uber, your bank, or another partner.

https://ttlc.intuit.com/replies/4652791 

Below are directions from Microsoft on how to clear your cache/cookies/temporary internet files in Windows 7 and 8. 

https://support.microsoft.com/en-us/help/260897/how-to-delete-the-contents-of-the-temporary-internet-files-folder