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New Member
posted Apr 9, 2024 7:58:58 PM

I was entering my information, then screen disappeared. How can I continue?

How can I sign in again to continue?

0 1 1524
1 Replies
Expert Alumni
Apr 10, 2024 6:13:26 AM

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.