I was charged twice $89. One was because it did not go through and another went through all this happened while I was on the phone with a specialist.

Specialist advice me that I won’t be charged due to the fact my bank address is a PO BOX number. But it went thru on my cc. So I am surprised to see a charge on both my debit and cc account 🤦🏻‍♀️

444

Level 15

Jul 7, 2025 7:30:08 PM

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

Why sign in to the Community?

I was charged twice $89. One was because it did not go through and another went through all this happened while I was on the phone with a specialist.