I was charged for e file but return did not file (this is double-posted- cannot figure out how to delete)

During final submission of fed & state e-file, TurboTax was taking a long time, then it crashed. When I check e-file status under "File" in TurboTax, it shows I have not e-filed yet. And I have no email confirmation that my return was filed. But my bank was charged for e-filing. How to remedy?

5477

Level 15

Jun 10, 2025 5:19:46 AM

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Level 15

Jun 10, 2025 10:12:28 AM

Do you still need to file? Did you trying going though the Review and File tabs and efile again?

Level 9

Jun 10, 2025 10:23:32 AM

You paid for using the software to prepare your taxes. There is no charge for filing the return. Please review ad make sure there ae no errors. Then attempt to file again. Call for support to help if you still cannot file.

Level 15

Jun 10, 2025 10:32:29 AM

@taxlady28 If they used the Desktop program there is a separate fee to efile the state return.

Level 9

Jun 10, 2025 12:35:13 PM

Good catch, I did not think about that.

Level 2

Jun 11, 2025 1:56:18 AM

I spoke with support and the rep instructed to just submit again, and it did not charge again.

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I was charged for e file but return did not file (this is double-posted- cannot figure out how to delete)