If you have an Advantage subscription then the charge would be for the 2019 TurboTax software either as a CD or a Download.
See this TurboTax support FAQ for receiving an Advantage order - https://ttlc.intuit.com/community/choosing-a-product/help/when-can-i-expect-to-receive-my-turbotax-advantage-order/01/25985
Or contact TurboTax support for assistance with the charge.
To contact TurboTax customer service/support use their contact website during business hours. Use the key words billing issues
Support is open from 5am to 5pm Pacific time, Monday thru Friday
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax