I was about to efile my state taxes using Turbotax. Entered payment information and clicked the button. The software froze and then crashed. How do I apply the payment?

Expert Alumni

Jun 12, 2020 7:11:53 AM

If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To clear your cookies use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Level 1

Jun 12, 2020 7:50:55 AM

This is the TurboTax software that crashed. It doesn't have anything to do with the browser.

I received an order number and my card was charged for the payment.

Trying to efile using the software application doesn't give me a place to put the order number in after the crash.

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I was about to efile my state taxes using Turbotax. Entered payment information and clicked the button. The software froze and then crashed. How do I apply the payment?