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New Member
posted Nov 20, 2024 1:43:58 PM

I want to start my 2024 online return but it says I need to first prepare my 2023 return and will not let me proceed. I filed my 2023 return using a diff product.

Very frustrated as the online help is all AI based but the “I”part is not good. No way to talk to a human to get this sorted out. Has anyone any experience with the H&R product?

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6 Replies
Level 15
Nov 20, 2024 1:45:18 PM

Level 15
Nov 20, 2024 4:23:19 PM

Sometime in early December, check back for availability of the TurboTax online software for 2024.

New Member
Nov 20, 2024 9:36:37 PM

The AI online help said 2024 was available November 5

Level 15
Nov 20, 2024 9:39:07 PM

The Desktop download program was available then.  Online never opens until December.   

Level 15
Nov 20, 2024 9:39:15 PM

@lfmurdock The desktop download software for 2024 is available now.   The online software for 2024 is NOT yet available; that will happen sometime in early December.

 

If you want to use the download, you can purchase it and use it on a full PC or Mac--not on any sort of mobile device.

 

 

DOWNLOAD (This requires a full PC or Mac—-cannot be used on a mobile device)

 

https://turbotax.intuit.com/personal-taxes/cd-download/

 

You can also purchase the CD/download from various retailers such as Costco, Amazon, Walmart, Best Buy, Staples, Sam’s Club, etc. etc. etc.

 

This link Where can I obtain authentic TurboTax software? has a list of authorized TurboTax resellers.

 

When you use desktop software, there is an additional fee to e-file a state return.  You can avoid that fee if you print, sign and mail the state return.  The state e-file fee is $20 and increases to $25 in March.

 

 

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-mac-software/00/25609

 

 

 

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/minimum-system-requirements-turbotax-windows/L8ZSsGqF1_US_en_US?uid=lph06daf

 

New Member
Nov 20, 2024 9:47:10 PM

Thank you