Are you trying to do a second tax return for someone else?
When you use Online TurboTax, you get one return per fee. Each return needs its own account and user ID. If you use the same account and user ID for a second return, you overwrite the first one and lose it forever.
When you use Desktop TurboTax, which you install from a CD or download to your own hard drive, you can prepare and e-file multiple returns for the cost of the software. You can e-file up to 5 Federal returns—more if you mail the additional ones. If you have multiple returns to prepare for family members, Desktop is more cost effective.
If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2017 online tax return. Click on Clear & Start Over.
Just remember that certain tax situations cannot be done on a 1040EZ.
Or if you need to enter something the Free Edition doesn’t cover There is also The Turbo Tax Freedom website which is free for federal and state. And has more forms than the Federal Free Edition, like the full 1040 return and Schedules A, B, C , D, E, F, EIC, H, K-1, SE, etc.
To qualify for the Tax Freedom website you just need to meet one of these 3 things
AGI $33,000 or less
Active duty military with AGI of $66,000 or less
OR qualify for EIC (earned income credit.)
In order to use the Tax Freedom Edition, you have to start it at a special website:
<a rel="nofollow" target="_blank" href="http://turbotax.intuit.com/taxfreedom/">http://turbotax.intuit.com/taxfreedom/</a>
Do not sign in at the top. Use the bottom I QUALIFY START NOW
and set up a new account or it will take you back to regular Turbo Tax.
How to switch to Tax Freedom
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/replies/3491786">https://ttlc.intuit.com/replies/3491786</a>