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New Member
posted Jun 4, 2019 2:59:59 PM

. i verify im not a robot, click the return my returns now button, and nothing changes on the screen, until the im not a robot check box times out.

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1 Replies
Level 2
Jun 4, 2019 3:00:01 PM

What you should be seeing is a "captcha" screen, which helps prevent fraud by asking you to identify pictures before you can proceed.

Please see the following two steps which should fix the problem. If it does not please see the TurboTax FAQ below:

  1. Try using a different web browser. (For example, if you're using Google's Chrome browser, try using Internet Explorer or Safari. This may keep you from having to delete cookies, as explained in Step 2.)
  2. If those suggestions didn't help, try going back to your first browser and deleting the cookies. Each browser has a slightly different method for deleting cookies:  How to delete cookies

TurboTax FAQ:

https://ttlc.intuit.com/replies/3300688