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New Member
posted Feb 10, 2021 6:01:17 AM

I've followed the directions for efiling form 8862 but turbo tax is saying I have to mail my tax return

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1 Replies
Intuit Alumni
Feb 10, 2021 11:37:46 AM

Are you preparing your return with TurboTax Online or with the CD/Download software?

 

For TurboTax Online, please sign out of your account and clear your browser's cache and cookies.  Then sign back in and see if you can proceed with e-filing.  For the CD/Download software, please perform a manual update and then try to e-file.  Refer to the following Help Article for instructions:  Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)