Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Aug 9, 2019 3:32:15 PM

I’ve filed my return for 2018 with TurboTax but it’s not reflected online with TurboTax. On the irs site, it says my return was accepted. Why doesn’t it on TurboTax?

0 4 580
4 Replies
Level 15
Aug 9, 2019 3:52:19 PM

What do you mean "not reflected" ?   Did you mail in the return or efile it ?   Can you not log in ? 

Level 15
Aug 9, 2019 4:34:43 PM

Did you use the Online version or the Desktop program?  Where are you looking?

 

If you efiled have you checked your efile status here?

https://turbotax.intuit.com/tax-tools/efile-status-lookup/   

 

 

Level 15
Aug 9, 2019 4:57:49 PM

Are you in the wrong online account?

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

Not applicable
Aug 9, 2019 11:36:01 PM

are you in the right account?  some taxpayers have multiple accounts and log into the wrong one.