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Returning Member
posted Nov 3, 2023 2:43:45 PM

I used delux version desktop version and all of sudden I am seeing $70 on my credit card

What is reason I am seeing $70 charge on my credit card after weeks of tax filing?

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3 Replies
Level 15
Nov 3, 2023 2:50:34 PM

You will need to contact TurboTax support for this issue.  Use the key words Billing Issue

Support is open from 5am to 5pm Pacific time, Monday thru Friday

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 15
Nov 3, 2023 4:14:29 PM

Sounds like you signed up for Deluxe under TTX's "Advantage" program.

That's the charge for the new 2023 desktop program that comes out as soon as it is issued...meaning right NOW.   

 

(even if it is usually pretty crude and buggy this early, though, with fewer changes this year, maybe it's not too buggy).

 

Thus, You should have the new 2023 Desktop software as a download in your account now.

Level 15
Nov 3, 2023 5:34:19 PM

are you an Advantate Customer?  the charges for the 2023 tax return hit credit cards in the past few days (my credit card was charged yesterday).

 

you have access to the 2023 version here: 

 

https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/