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New Member
posted Jul 15, 2020 3:05:29 PM

I trying to complete my taxes, however asking for service code to file my taxes

how can i get my service code to continue file my taxes

0 8 1408
8 Replies
Level 15
Jul 15, 2020 3:12:13 PM

@ carlos_ortizjr

wrote:   " I trying to complete my taxes, however asking for service code to file my taxes"

 

Are you saying you'd like to ask for a service code instead of paying, or is the program asking for a service code?   Or are you confusing that with some other type of code, such as an email verification code prior to efiling (a code sent to your email)?

 

A service code (used to pay the TurboTax fees) is provided by Customer Support for specific indications, normally when a problem cannot be resolved by another method.   It's not provided on-demand just to avoid paying fees.

 

What issue are you having that you feel would require a service code to resolve?   We can tell you how to phone Customer Support, if necessary.

Returning Member
Mar 21, 2021 5:53:35 PM

How do I get a service code it is asking for

Level 15
Mar 21, 2021 6:16:02 PM

@Thomas7520 wrote:

How do I get a service code it is asking for

Please explain your situation.  What product are you using?  Online TurboTax or desktop software (CD/download)?

If desktop software, are you asking about the license activation code at the end of the installation process?

 

In the Online product, no service code is required.  A service code in an Online product is a problem resolution provided by TurboTax Support in certain cases.

FAQ:  What is a service code?
https://ttlc.intuit.com/community/charges-and-fees/help/what-is-a-service-code/01/25646

 

So we don't know what you are doing.   You'll need to elaborate.

New Member
Mar 26, 2021 4:09:41 PM

I already paid for my copy at costco, I should not have to pay again so I can complete my completed taxes.

Level 15
Mar 26, 2021 4:13:23 PM

Did you buy the CD or download Desktop program?  But used the online version instead?  You can't apply the Desktop purchase to the online version.  Or are you asking about the $25 to efile a state return from the Desktop program?

 

if you used online by accident we can tell you how to switch to the Desktop program.

New Member
Mar 26, 2021 4:21:56 PM

I think I bought the disk at Costco and downloaded the program but used the online copy, not sure.

New Member
Mar 13, 2022 10:38:08 AM

Your company sucks this year. I already have a case number and I want to file NOW!!!!!!!!!

Level 15
Mar 13, 2022 10:39:34 AM

@Summer2022 wrote:

Your company sucks this year. I already have a case number and I want to file NOW!!!!!!!!!

See this TurboTax support FAQ for entering a service code - https://ttlc.intuit.com/community/charges-and-fees/help/where-do-i-enter-my-service-code/00/26343