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New Member
posted Feb 25, 2020 5:56:40 AM

I tried to e file yesterday so I paid my federal return but it was rejected and say I have to mail in return how do I get money back to send with return

I called the bank and it is pending so they can't help,  I am sure IRS will not know what to do with it and not be able to match it with my return when it comes in the mail

0 5 880
5 Replies
Level 15
Feb 28, 2020 5:46:25 PM

Check with your bank again now to see if the payment has been processed.  My understanding is that if a return is rejected by the IRS, it's as if it was never filed.  So the direct debit you scheduled should not process.

 

IF the bank actually did process your direct debit, the IRS will have credited that payment to your tax account.  You can indicate on your return that the payment has already been made.

 

 

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New Member
Apr 30, 2020 9:18:07 AM

June,

 

Currently, I am in the same situation.  Did the pending charge disappeared ?   Please let me know the outcome.

Level 15
Apr 30, 2020 9:25:55 AM

The pending charge should disappear  but you can also have it cancelled ...

 

There are two ways you could have tried to pay your tax bill when you transmitted your tax return.

If you selected that you would pay by credit card, then you need to do the credit card reset procedure listed below.  You may be able to fix the error and re-transmit.  If you can't re-transmit,  or can't fix the error, then you need to print your return and mail it in.  Then, either include a paper check, or make a direct payment from the IRS web site.

 

Looks like you are going to need to do a Credit Card Reset. That way we can reset it in our system and call the vendor the IRS uses to accept credit card payments and have them drop the pending charge.

 

In order to do this you will need to contact us via phone (because this is a public forum we we cannot collect personal info here), and we will need to gather the following information:

  • Name
  • Social Security Number
  • Date of Birth for the Primary Taxpayer on the return

https://support.turbotax.intuit.com/contact/

 

After you click the link above, enter the question: "I need to reset my credit card" in the "Ask your question" box. Click "Submit" and on the resulting page click the big "CALL" button at the bottom of the screen.

 

 

However, if you selected that your tax payment would be withdrawn from your checking account via direct debit, you don't need to reset anything.  Your bank info was simply never sent to the IRS.  When you re-transmit your return (if you can) your bank account information will be provided to the IRS at that time.  If you must mail in the return then you can mail a paper check or pay directly online at www.IRS.gov/payment

 

New Member
Apr 30, 2020 9:52:06 AM

Thank you for your help.

Level 2
Feb 6, 2025 11:23:27 PM

I’m having the same issue. Did the payment eventually drop off? Thanks!