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Level 1
posted Mar 28, 2022 4:04:21 PM

I took out the amt I had entered under college savings acct on state form to see what difference to refund. Put it back in and refund is not showing up anymore.

Why is not showing a refund now when I re-enter the previous amounts?

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1 Replies
Intuit Alumni
Mar 30, 2022 6:24:46 PM

Please try the following steps which may help resolve this issue:

  • Log completely out of Turbo Tax.
  • Then, clear your cache and cookies within your browser and completely close out of it.  I have included the Help Articles below if you need assistance with clearing cache or cookies.
  • Re-open the browser and log back into Turbo Tax and see if this fixes the situation.
    • You can also try a different browser as well, or "incognito mode".

Please note, your refund won't be fully calculated until the end of your return.  

 

If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps. 

 

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