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New Member
posted Apr 16, 2025 6:52:04 AM

I still got Failed_Validation error as of April 15, 2025 when Efile

I still got the error when I tried to eFile last night, and there is also some text like "State filed is not found in Federal return etc."

 "FAILED_VALIDATION. There is an update available for your version of TurboTax.  Before you can file electronically, you'll need to get this update.  To do this, go to the Online menu and select Check for Updates." 

 

thank you for every help

N2

0 2 2271
2 Replies
Expert Alumni
Apr 16, 2025 7:27:31 AM

Try these options to fix the issue you are having

 

If you are using TurboTax Online

  • Check ‌your browser's settings. (Clear your Cache and Cookies)
  • Check on your internet connection
  • Try using a different web browser 

If you are using TurboTax Desktop

  • Make sure the software is updated. 
  • If you haven't rebooted your computer, please do
  • Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 

** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. 

If you are still having issues after trying these options, contact Customer Support by clicking the link below

TurboTax Phone Number


 

New Member
Apr 16, 2025 7:34:29 AM

The software is updated many times, I also have rebooted my laptop many times.  I don't have firewall nor antivirus running on my computer.  I will try again later and hopefully I can call in support line for real time support.  Thanks.