I spoke to 5- exports and neither one of them knows how to unlock my account because it’s on risk Or refund me the multiple payments I made To submit the tax return

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number