To get your discount you'll need to start on your bank's website. There you should see a link for TurboTax. Please see How do I get my TurboTax affiliate partner discount? for additional information.
I am facing the same issue. I tried out the instructions from the website below but that did not help. Website: https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-get-my-turbotax-affiliate-partner-discount/00/26509
Any suggestions?
Please check to see if your company is an Affiliate Partner.
Affiliate Partner List
https://www.intuit.com/partners/financial-institutions/professional-services/tax-import/program-overview/partner-list/