I received a charge of $59.98 however I have already paid $84.98.

I paid $84.98 using my credit card and I have the confirmation from Turbotax as well as the statement from my credit card company.

Please credit my account the additional $59.98.

05/26/2017ACH Withdrawal ($59.98)EFT-TurboTax/Intuit/8888081723/*TPU****Z

778

Level 15

Jun 3, 2019 4:54:27 PM

Why did you also pay for the ONLINE program if you bought the downloaded Basic version ?

Level 15

Jun 3, 2019 4:54:28 PM

Attachment removed from the post for your protection. This is a public forum.

New Member

Jun 3, 2019 4:54:30 PM

Thanks, DoninGA.

I only paid for the amount that was listed when I completed my taxes. This additional charge of $59.98 just appeared a couple of days ago.

Level 15

Jun 3, 2019 4:54:31 PM

Contact TurboTax support on Tuesday by using the link provided by Critter#2 in the answer below.
If the problem concerns any type of refund for fees, use the key words 'billing issues' and do Not use the word 'Refund' or you will get a phone number for tax refunds.

Level 15

Jun 3, 2019 4:54:33 PM

If you did buy the downloaded version but then accidentally used the ONLINE version then you need to contact TT support to discuss this issue since they are not interchangeable ...

See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Level 15

Jun 3, 2019 4:54:34 PM

Note - TurboTax support is closed for the Memorial Day Holiday and will re-open on Tuesday May 30.

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I received a charge of $59.98 however I have already paid $84.98.