I purchased Turbo Tax from Sam's Club, however, when I try to efile my state return, the credit is not applied when I enter my credit card info. What should I do?

Why does the efile $10 credit for the state of Georgia not apply?

726

Level 15

Aug 26, 2025 7:02:23 AM

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

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I purchased Turbo Tax from Sam's Club, however, when I try to efile my state return, the credit is not applied when I enter my credit card info. What should I do?