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New Member
posted Jun 3, 2019 11:50:03 AM

I purchased CT state tax return on a computer that died how do I transfer purchase to new computer

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3 Replies
New Member
Jun 3, 2019 11:50:04 AM

If you bought the download from TurboTax.com you can download it again on another computer the same way that you downloaded it the first time. Make sure you sign in with the exact same user ID that you used when you made the purchase.

If you need more help with this, ask your question in the comment below.

Level 1
Sep 29, 2019 10:00:30 AM

Thank you for your reply. I have a similar issue with the only difference being that I am using Turbo Tax Business. The advice you gave below does not work if the state was purchased through the app. I get error 109 when I try to open the old return and it forces me through the screens to buy the state again. How can I address this? Thank you.

Level 15
Sep 29, 2019 10:02:47 AM

Contact customer support

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.