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New Member
posted Mar 19, 2025 11:40:45 AM

I purchased a software online but I'm not able to download anything on my work computer and therefore I would like to know if I can connect online with what I have. Help

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1 Replies
Level 15
Mar 19, 2025 11:43:47 AM

If you are asking to pay for online TurboTax using the license key for the desktop download--no, you cannot do that.   If you do not own or have access to a full PC or Mac on which you can use the download then seek a refund for the download and pay the fees to use online TurboTax.

 

To request a refund for a TT product

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-product/L834M6uyW_US_en_US?uid=m6meybc2

 

 

ONLINE 2024

https://turbotax.intuit.com/personal-taxes/online/