I purchased 2017 for previous year and was not able to download the program, I am on another computer and need to download now order QSTC102673714 my downloads say 2018?

Level 15

Jun 7, 2019 6:05:03 PM

You must use the exact same User ID you used to purchase the software when signing onto your download account here - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If that link does not show your purchase for download then use this TurboTax website - https://shopping.turbotax.intuit.com/app/downloads/

New Member

Jun 7, 2019 6:05:04 PM

I did Please cancel.

Level 15

Jun 7, 2019 6:05:06 PM

You have to sign onto your online account using the exact same user ID you used to create the account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

New Member

Jun 7, 2019 6:05:07 PM

CANCEL THIS ORDER IMMEDIATLY, Recieved confirmation but did not recieve product.

Level 15

Jun 7, 2019 6:05:09 PM

YOU CAN CANCEL THAT ORDER YOURSELF .....

You can go here TurboTax CD/Download Refund Request Form to request a refund if still within 60 days of purchase.

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I purchased 2017 for previous year and was not able to download the program, I am on another computer and need to download now order QSTC102673714 my downloads say 2018?