You will need to speak directly with a TurboTax support agent concerning this matter. As an Advantage subscriber the software is sent to you each November and billed to your credit card when the software is shipped. If you did not receive the software and are now using the online editions to complete the 2016 return, the TurboTax support agent can assist you with this billing issue.
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
Use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
The TurboTax Advantage program provides you with either a CD or Download for the desktop editions in November of each year. Did you install the TurboTax 2016 software on your personal computer from the CD or Download you received?
You will need to speak directly with a TurboTax support agent concerning this matter. As an Advantage subscriber the software is sent to you each November and billed to your credit card when the software is shipped. If you did not receive the software and are now using the online editions to complete the 2016 return, the TurboTax support agent can assist you with this billing issue.
See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
Use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.