I prepaid for the 2023 TurboTax in Oct 2023 and can't figure how to access it without paying again. How do I go to the forms that I paid for?

I have been using TurboTax since 2010 and have trouble every year. Every time I login, it directs me as if I am a new customer.

1210

Level 15

Apr 15, 2024 5:56:54 PM

Go to this TurboTax website and click on Access My Downloads - https://turbotax.intuit.com/personal-taxes/cd-download/

Level 15

Apr 15, 2024 5:59:17 PM

Did you buy the Desktop program? How did you prepay in Oct? Were you charged? If you signed up for the Advantage plan in Oct that may have been for next year 2024 return. Or did you get charged in early Nov for Advantage?

You didn't download and install the program?

If you need to download your program…..

https://ttlc.intuit.com/questions/1901289-download-your-turbotax-software-purchase

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

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I prepaid for the 2023 TurboTax in Oct 2023 and can't figure how to access it without paying again. How do I go to the forms that I paid for?