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Level 1
posted Apr 1, 2020 5:08:49 PM

I paid to upgrade to Premium, but my program does not reflect the purchase

I am using downloaded software from Costco-the Deluxe version.  While doing my taxes, I used the prompt in the program to upgrade to premium to include state, paid $30, but the program does not reflect the upgrade.  When I click on State, it prompts me to pay again.  I have an order number and an email confirmation to prove the purchase.  What can I do?  

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1 Replies
Level 15
Apr 1, 2020 5:12:45 PM

See if customer support can help sort this out

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time