Solved: I paid to file my return but as I was entering my bank information, I got logged out. After logging in, I see no trace of my return. The payment is on my credit card.

1 Best answer

New Member

Jun 4, 2019 6:59:45 PM

It turns out that I had to click through the "get started" stuff to get back to my completed return. There should be a "continue" button.

New Member

Jun 4, 2019 6:59:45 PM

It turns out that I had to click through the "get started" stuff to get back to my completed return. There should be a "continue" button.

Returning Member

Feb 19, 2020 11:14:58 AM

How can I get back online with my 2019 Turbo Tax Deuxe? I was logged off and can't get back . I was ready to e-file when this happened.

Intuit Alumni

Feb 19, 2020 2:59:29 PM

TurboTax automatically saves your information when you sign out. When you log back in using the same User ID and password, you will pick up right where you left off or you can revisit other sections by selecting from the displayed list.

Please see the information below on accessing your current tax return:

https://ttlc.intuit.com/community/accessing/help/how-do-i-open-my-tax-return-in-the-turbotax-software-i-installed/00/26085

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I paid to file my return but as I was entering my bank information, I got logged out. After logging in, I see no trace of my return. The payment is on my credit card.