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New Member
posted Jul 15, 2020 11:30:54 AM

I paid through Apple Pay and it didn’t take me to the next screen to finish filing and it’s asking me to pay again but payment went through

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1 Replies
Expert Alumni
Jul 15, 2020 12:14:28 PM

You may want to log out, clear your cookies and cache, and then log back in. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.