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New Member
posted Jun 6, 2019 6:41:47 AM

I paid $69.99 for TurboTax Advantage Deluxe Order # TAR17xxxxxxxxxx and it states there is no unlock or down loads available. Need to know the problem please

no

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1 Replies
Level 15
Jun 6, 2019 6:41:49 AM

Did you sign onto your download account with the exact same userID you used for the Advantage account?

Go to this website and sign onto your download account - https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

If there is not a 2017 download showing in your account then you will need to contact TurboTax support for assistance.

Use this website to contact TurboTax support - https://support.turbotax.intuit.com/contact/

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Note - Support is open from 5am to 5pm Pacific time, Monday thru Friday