New Member

posted Jan 4, 2025 7:30:00 AM

I need to reinstall 2023 on new computer before loading 2024. It is missing from the list of previous years.

Where do I find it? I have an installation key.

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3 Replies

Level 15

Jan 4, 2025 8:03:22 AM

Sign onto your download account - https://accounts.intuit.com/app/sign-in?app_group=TurboTaxDesktop&asset_alias=Intuit.platform.commercewidgets.checkoutexperience&redirect_uri=https%3A%2F%2Fshopping.turbotax.intuit.com%2Funified%2Fdownloads%2Fmyaccounts%3Froute%3DMYACCOUNTS%26cgcview%3Ddownloads

New Member

Jan 7, 2025 11:30:36 AM

Answer was helpful to finding where to access previous year software but when I enter licence code, I get this message...

'Whoops! We hit a snag loading your data. Please try again.'

This had happened several times now. Not sure what to do next.

Level 15

Jan 7, 2025 12:57:24 PM

@adrienneheesen

You will have to contact TurboTax support for assistance with this problem.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax