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Returning Member
posted Jun 4, 2019 8:40:43 PM

I need to download Turbo Tax to my new computer. I can find the current in my account, but there is no way to select it and download it. Also would like to download 2017

The screen I've found is labeled Your Turbo Tax account. The billing and shipping pic has my personal info and one of the other choices is Downloads. When I click on this the option at the bottom is Switch to Turbo Tax online with a Go> link.

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1 Best answer
Level 15
Jun 4, 2019 8:40:46 PM

See the answer with screenshots in this post ... this may be your issue ...

https://ttlc.intuit.com/questions/4514227-have-just-purchased-turbotax-2018-desktop-the-blue-button-to-download-the-s-w-is-not-appearing-in-the-my-download-page?jump_to=answer_7057778

2 Replies
Level 15
Jun 4, 2019 8:40:44 PM

It is not safe to use your email address as screen name on this public forum.

Level 15
Jun 4, 2019 8:40:46 PM

See the answer with screenshots in this post ... this may be your issue ...

https://ttlc.intuit.com/questions/4514227-have-just-purchased-turbotax-2018-desktop-the-blue-button-to-download-the-s-w-is-not-appearing-in-the-my-download-page?jump_to=answer_7057778