Payment for what? No one in the user forum can help with billing issues. Did you pay TurboTax fees or tax due to the IRS or state?
If it has to do with TT fees:
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-
turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh