I'm using TurboTax Full Service. I scheduled an appointment but the assistant couldn't reach me. Now I see "An assistant will meet you in few minutes". Please advise.

There is no option to reschedule the appointment. I tried calling TurboTax but it says support is closed even during working hours.

1508

Intuit Alumni

Feb 1, 2023 10:34:49 AM

You can connect with your tax expert, this help article will show you how.

How to contact my Full-Service expert?

New Member

Feb 1, 2023 4:54:42 PM

Hi,

Thanks for your response. I only see three sections (Steps, Checklist, Help). There is no option to connect to an assistant or tax specialist.

Intuit Alumni

Feb 2, 2023 9:18:10 AM

Please try logging completely out of the TurboTax website, then clear your browser's cache and delete cookies. A full or corrupted cache can keep TurboTax from functioning properly. If that doesn't work, try a different browser.

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I'm using TurboTax Full Service. I scheduled an appointment but the assistant couldn't reach me. Now I see "An assistant will meet you in few minutes". Please advise.